Case Studies
Case StudIESAerospace
Consumer Packaged Goods
Financial Services
Information Technology
Manufacturing
Telecommunications
Intro: Aerospace
How We Increased Manufacturing Throughput by 76%
We were able to boost manufacturing throughput for an aerospace client, achieving a 76% average increase by addressing bottlenecks, optimizing processes, and implementing lean principles. Our data-driven strategies improve quality, reduce lead times, and enhance supply chains, ensuring on-time deliveries and customer satisfaction while meeting the industry’s unique demands.
Details
Taking Manufacturing Operations to The Next Level
Challenge
A global aerospace client was struggling to produce enough aircraft galleys to meet the demands of their customer. The galley assembly process involved a lot of non-repeatable manual processes and a large labor force in a high-cost geography. The company had to utilize a lot of overtime and expedited shipping to be able to keep up with their customer’s demand.
Solution
We conducted a Value Stream Mapping exercise to understand the current state process. We obtained detailed time study data of the current state and then facilitated a gap analysis and solutioning session with key stakeholders. We then created an ideal future-state process. We ran simulations to quantify the before and after results. We achieved an 76% throughput improvement and a yearly cost savings of over $3 Million which allowed our client to easily meet their customer’s demand.
Annual Savings
$3.1M
Throughput Increase
76%
Testimonial
“Our galley decor transformation was a very big success.”
Transformation Director, Global Aerospace Client
Intro: consumer packaged goods
How We Reduced Defects by Over 50% with a Smartsheet-Based Problem Solving & Control System
We helped a national consumer packaged goods company reduce quality defects by over 50% by implementing a structured, Smartsheet-based problem-solving and operational control system. By increasing issue visibility, standardizing root cause workflows, and empowering frontline teams, we drove accountability, accelerated resolution times, and enhanced product quality—resulting in lower costs and stronger customer satisfaction.
Details
Driving Quality Excellence Through Smartsheet-Based Problem Solving
Challenge
A leading U.S. consumer packaged goods manufacturer and distributor was experiencing increasing quality defects across multiple fulfillment and production lines. The company didn’t have a consistent system for capturing, tracking, escalating, or resolving recurring issues.
Solution
We partnered with the operations and quality teams to design and implement a customized problem-solving and operational control system using Smartsheet as the platform.
ANNUAL COST SAVINGS
~$2M
REDUCTION IN QUALITY DEFECTS
>50%
Intro: Financial Services
How We Helped a Major U.S. Bank Identify 50+ Enhancements During a Core Software Conversion
We led a Process Mapping and Optimization oversite initiative for a large U.S.-based financial services company undergoing a core banking software conversion. By analyzing AS-IS and TO-BE workflows across critical business functions, we identified over 50 high-impact enhancements that helped reduce operating costs, improve data quality, and accelerate system adoption. Our insights ensured the future-state design was aligned with business goals, user needs, and regulatory expectations.
Details
Improving Quality and Reducing Costs During Digital Transformation
Challenge
The client—a top 10 U.S. bank—was in the midst of replacing a decades-old core platform that supported several core functions. Despite the scale of the project, there was limited documentation of existing workflows and minimal clarity on how the new system would impact cross-functional operations. Teams relied on manual workarounds, inconsistent data entry, and siloed decision-making, which created quality risks and drove up cost-to-serve.
Solution
We reviewed AS-IS and TO-BE process analysis across operations, IT, and compliance teams. Through collaborative mapping sessions and data-backed workflow evaluations, we uncovered redundancies, manual interventions, and outdated controls. We delivered an updated future-state blueprint supported by over 50 actionable recommendations—including automation candidates, UI/UX redesigns, and workflow restructuring. These were integrated into the broader implementation roadmap and change management strategy.
ANNUAL COST SAVINGS
~$3.2M
process improvements identified
50+
Intro: information technolOGY
How We Helped an IT Services Firm Recover over $4M in Lost Revenue
We led a Business Process Mapping initiative for a U.S.-based IT services firm and helped them recover over $4 million in unbilled revenue within 9 months. By identifying operational gaps, aligning cross-functional teams, and redesigning key service delivery processes, we streamlined the quote-to-cash lifecycle and created a scalable framework for consistent billing, accountability, and service quality.
Details
Unlocking Hidden Revenue in IT Services
Challenge
The client, a fast-growing IT services company, was struggling to capture all of the revenue they had earned. Service teams were delivering high-value work, but many projects had missed hours, incomplete documentation, or delayed billing. There were no clear handoffs between Sales, Project Management, and Finance, resulting in revenue leakage estimated at 10–15%. Leadership lacked visibility into where money was being lost.
Solution
We led a Business Process Mapping initiative across the entire service delivery chain—from sales handoff through billing. The new workflow was piloted across multiple business units and optimized based on real-world results.
Annual Revenue Recovery
>$4M
Unbilled hours reduction
90%
Intro: manufacturing
How We Cut Production Costs by $1.99M with Lean Improvements
We helped a leading U.S.-based manufacturer reduce annual operational costs by $1.99 million by streamlining operations, standardizing workflows, and applying Lean Six Sigma principles. By targeting waste, reducing variability, and improving process flow manufacturing lines, we enhanced efficiency without compromising quality or flexibility—empowering the business to scale sustainably and meet growing customer demand.
Details
Enhancing Manufacturing Efficiency Through Lean Six Sigma
Challenge
A U.S.-based manufacturer was facing rising production costs and increasing lead times across its product lines. With a large catalog of SKUs and growing demand from clients, the company struggled to balance customization flexibility with production efficiency.
Solution
Through a Lean Six Sigma Green Belt coaching engagement, we guided the internal operations team through a DMAIC (Define-Measure-Analyze-Improve-Control) project across a small cohort of Green Belts.
Annual Savings
$1.99M
throughput increase
33%
Intro: telecommunications
How We Reduced Low-Value Activities in a PMO by 45%
We conducted detailed Business Process Mapping / Modeling sessions across the Project Management Office (PMO) of a large telecommunications company to uncover an average of 45% low-value activities that could be eliminated, simplified, reengineered, or automated.
Details
Taking Process Excellence to The Next Level
Challenge
A large telecommunications company was looking to reduce low-value activities amongst their Portfolio Managers and Program Managers by a significant margin.
Solution
We helped the company by taking their existing data and analyzing it to select the highest-value processes to improve. We conducted Business Process mapping sessions of the current state, followed by gap analysis and solutioning. We then moved onto developing countermeasures, defining the ideal future state and creating an improvement roadmap. We then led five workstreams to implement the new processes. We were able to improve costs by around $500k / year in the PMO.
Annual Savings
$500k
LOW-VALUE ACTIVITIES REDUCTION
45%
Testimonial
“By challenging the status quo and reengineering the way we manage programs, we’ve unlocked a half-million dollars in annual savings – proof that agility and efficiency can drive impactful, measurable results.”
Enterprise Agile Coach, Large Telecommunications Client
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Houston, Texas USA